Terms of Booking

Terms and conditions of booking

1.1         Bookings are accepted on these terms and conditions only. No condition may be added, omitted or altered unless we have agreed it in writing with you.
1.2         Any addition omission or alteration that we may agree does not affect any other term or condition.
1.3         When you sign or agree the online the booking form, you will be deemed to have read and accepted these terms and conditions
1.4         You specifically confirm to us that the information that you have provided in the booking form (and any other forms) is true and accurate in all respects

Payment Conditions

2.1         Once a booking has been accepted you must immediately pay the deposit that we have agreed. Until we have received the deposit (and if by cheque, that cheque has cleared) we are under no obligation to carry out any of our obligations. Please note that this contract remains in force even if you have not paid the deposit.

2.2         You must pay us the balance of the Price (shown on the booking form) in full (and if by cheque that cheque has cleared) at least 28 days before the date when the Event is to take place. If you do not do so we will not have any liability to you, and if we so decide we shall be entitled in our absolute discretion to forfeit the whole or part of the deposit.

2.3      Where we are required to pay for parking, congestion charges or any other travel expenses such as Private Hire (Taxi) on the day these charges will be invoiced to you after the event. This may be necessary if your chosen venue has no parking available for our company vehicles.

2.4         If you cancel this booking:
(1)     more than 90 days before the date of the event then the deposit will be forfeited, but no further sum is payable by you; 
              (2)     within 90 days of the date of the event a sum amounting to 50 per cent of the Price is payable by you; 
              (3)     within 30 days of the date of the event a sum amounting to 95 per cent of the Price is payable by you.

2.5         Any cancellation must be notified to us in writing addressed to us at the address shown on the booking form.

2.6         High-Definition Filming means a recording on HDV 1080i. Resolution is 1440 x 1080, converted to 1920 x 1080 for Blu-ray. High-Definition media (Blu-ray Discs) are not included in the Tiffany, Regent or Centenary Packages.

2.7        Packages may not be downgraded or altered after the booking form has been completed unless otherwise agreed by us.

2.8         All packages except the Excelsior do not cover filming of events to be recorded after 8pm regardless of start times. If you require filming to continue after this time you will be charged £95 per hour unless otherwise agreed.

2.9         After the filming of your event you accept that it will take up to 16 weeks to edit and deliver your film. This is an estimated timescale.

Restrictions on our liability to you.

(Please note this section is important and should be carefully read by you since it limits your rights. Please ask us if you need any further clarification)

3.1         We will make every effort to secure a replacement cameraman if for any reason the we are unable to carry out the engagement. In those circumstances however, our liability to you is limited to making a refund of the sums that you have paid us in respect of the booking. We will be entitled to deduct any out of pocket expenses that we have reasonably incurred or paid to a third party.

3.2         Although we make every best effort to ensure that all the equipment we use for your event is in sound working order, if a problem with the equipment should arise our liability to you is limited to making a refund of the sums that you have paid us in respect of the booking. We will be entitled to deduct any out of pocket expenses that we have reasonably incurred or paid to a third party. In the event of a part of the Event being recorded due to equipment malfunction we will in that case return a fair proportion of the Price.

3.3         Although we will use our very best effort to record significant parts of the Event (including any part of the ceremony) the decision as to what is comprised in the recording is in our absolute discretion. We can give no assurance that we will successfully record any particular aspect of the Event (even though you may have asked us to do so), and any failure by us to capture any particular aspect of the Event or failure does not give you any right to refuse to pay the Price or obtain a refund.

3.4         When you enter into this booking you accept that we cannot accept any liability whether it is a financial or any other kind of loss, which arises either as a direct result or as an indirect result or as a consequence of any failure by us of our obligations to you in this booking except for our obligation to return all or part of any sums that you have paid to us in accordance with these conditions.

3.5         We do not exclude our liability to you for any death or personal injury or damage to property that may have been caused by our negligence or that of any our employees

3.6         We will carry out services with all reasonable care and skill. You accept that any other warranty or legal obligation on our part or placed on us by any legislation (such as the Supply of Goods and Services Act 1982 and the Sale of Goods Act 1993) or arising under common law is excluded in so far as it possible to do so.

3.7         Although these exclusions or limitations may appear to be comprehensive you agree that it is fair and reasonable for us to limit our liability. This is because if we were to accept additional liability we would need to insure against that liability or loss which will then increase our prices. You accept that you understand this and agree that it is reasonable to us to limit our liability in this way.

Ownership of the Master recording and final film

4.1     The master recording and final film remains our property. Copyright in the master recording and final film is vested in us. This means that:
(1)     we reserve the right to dispose of the master film and recording in our absolute discretion.
(2)     we do not accept liability in relation to any loss of and/or damage to the master recording or master film.
(3)     neither you nor any one on your behalf are allowed to make any copies of any tapes, discs or other recorded media unless we have agreed  in writing that you may do so. Please note that the copying of DVD’s without our consent is a breach of copyright for which you may be liable in damages.

4.2         Master recordings and final film are kept for a period of one year.

4.3         We confirm that we will comply with the provisions of the Data Protection Act 1998 as it relates to your personal data. Please note that we shall be entitled to assume unless you inform us otherwise prior to the Event that all persons attending the Event have consented to being recorded on the DVD.

Extras

5.           If you ask us to provide any extra services after you have signed the Booking form these may be subject to additional payments which we will agree with you. Those extra services will, if accepted by us, be carried out on the basis of these terms and conditions.

Consents

6.           Please note that it is your responsibility to obtain the consent from the owners of the Worship or other venue where the Event is being held and all other persons involved in the Event, such as any person conducting the ceremony, the choir organist and other musicians to record the Event before it takes place and to pay any fees charged by them. If you fail to do so, this may mean that we are unable to record the ceremony or the Event or release the DVD to you until that consent (which is required for copyright reasons) has been obtained.

Schedule and Quality Control

7.1         We will try to agree a schedule of contents of the recording with you. Please note that the contents of that schedule does not form part of our agreement with you.

7.2         Once your DVD has been delivered we will accept no personal preferences or changes unless there has been a genuine error by us in the films content. Any changes requested are chargeable and any errors must be notified to us in writing within 1 week of the DVD being sent to you. If you do notify us within that period you must also tell us what your complaint is in as much detail as possible. If we do not receive any complaint within that period we shall be entitled to assume that you are satisfied with it and we will then be under no further obligation to accept any complaint, unless we then agree.

7.3         We will use all reasonable efforts to deal with any complaint promptly and if it is something that is justified and we can remedy, we will do so. If we do not consider your complaint to be valid then we will tell you promptly. Any personal preference changes to the final film will incur additional studio fees and DVD authoring fees.

7.4         If you disagree with our assessment you may write to our professional association’s Arbitration Service and request them to investigate the matter. Their details are:
The Institute of Videography. PO Box 625. Loughton IG10 3GZ

7.5         In referring a complaint to them we will agree to comply with their decision which will also be binding on you.

Definitions

8.           In these terms and conditions
“us” and “our” meaning ”Diamond Films” or their authorised representative,
“you” is the person or persons making the booking and who are entering into the legal obligation,
the “Booking Contract” is the form signed by you set out overleaf (which forms part of this Agreement)
“Price” and “Deposit” means the contract price payable to us for our services and the advance deposit respectively,
the “Event” is the ceremony and associated activities that you have asked us to record and which is detailed in the Booking Contract.